Cookie Policy

This Cookie Policy (Policy) explains how Impressa Atelier Pty Ltd (ACN 695 833 704 / ABN 32 695 833 704) (we, us or our) uses Cookies and Similar Technologies when you visit our Website at impressaatelier.com or sign in to the Subscriber Portal.

This Policy is intended for business audiences, including prospective subscribers, existing subscribers, partners, and other visitors. It is not directed at, and does not deal with, guests who use the QR code interface in connection with a Subscriber’s hotel - any cookies used in the QR code interface are handled separately as part of the Subscriber Portal and the Platform itself.

This Policy should be read together with our Privacy Policy, Website Terms of Use, Website Disclaimer, and (where applicable) our B2B SaaS Terms of Service. By continuing to use the Website or the Subscriber Portal, you consent to our use of Cookies and Similar Technologies in accordance with this Policy.

In this Policy, you and your refers to you as a visitor to the Website or as an authorised user of the Subscriber Portal.

OPERATIVE PROVISIONS

1. ABOUT THIS POLICY

1. 1.1This Policy explains what Cookies and Similar Technologies are, the categories of Cookies we use on the Website and the Subscriber Portal, the information we collect through those Cookies, and how that information is used. It also sets out how you can manage your Cookie preferences.
2. 1.2We use Cookies and Similar Technologies to operate the Website and the Subscriber Portal, authenticate your account, remember your preferences, analyse usage and performance, support security and fraud prevention, and (on the Website) measure the effectiveness of marketing activity directed at prospective subscribers.
3. 1.3We may update this Policy from time to time. Any changes will be effective immediately upon posting the revised Policy on the Website.

2. WHAT ARE COOKIES

1. 2.1Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. Cookies allow the website to recognise your device and remember information about your visit or session.
2. 2.2Cookies may be set by us directly (first party Cookies) or by third parties whose services we use on the Website or the Subscriber Portal (third party Cookies), including analytics providers, payment processors, identity and single sign-on providers, and advertising partners.
3. 2.3Cookies can be classified by how long they remain on your device:
   1. (a)session Cookies, which are temporary and are deleted from your device when you close your web browser; and
   2. (b)persistent Cookies, which remain on your device for a set period of time or until you manually delete them.
4. 2.4We also use Similar Technologies (including pixels embedded on the Website and the Subscriber Portal) that collect information in broadly the same way as Cookies. References to Cookies in this Policy include those Similar Technologies.

3. COOKIES WE USE

1. 3.1We use the following categories of Cookies on the Website and the Subscriber Portal:
   1. (a)Strictly necessary Cookies are essential for the Website and the Subscriber Portal to function. They enable core features such as authenticating your account, maintaining your session in the Subscriber Portal, and supporting security and fraud prevention. The Website and the Subscriber Portal cannot operate correctly without these Cookies and they cannot be disabled through our Cookie preferences.
   2. (b)Performance and analytics Cookies collect information about how you use the Website and the Subscriber Portal, including which pages and features you visit most often, how long you spend on each, and whether you encounter any errors. The information collected is aggregated and helps us improve the Website, the Subscriber Portal, and the Platform.
   3. (c)Functionality Cookies allow the Website and the Subscriber Portal to remember choices you make (such as your language, locale, and display preferences) and provide enhanced, personalised features.
   4. (d)Marketing Cookies are used on the Website only to measure the effectiveness of marketing campaigns directed at prospective subscribers and partners, and to deliver advertisements that may be relevant to a business audience. They are usually placed by advertising and B2B media networks with our permission. We do not use marketing Cookies in the Subscriber Portal, and we do not use marketing Cookies to target advertising at hotel guests.
2. 3.2The specific Cookies we use within each category, their providers, and their durations change from time to time. Current details (including how to opt out of non-essential Cookies) are available through the Cookie preferences tool on the Website and, where applicable, within the Subscriber Portal.

4. THIRD PARTY COOKIES

1. 4.1Some Cookies are placed by third parties acting on our behalf. We use third party services for analytics, payment processing, identity and single sign-on, customer support, and B2B marketing. These third parties may use Cookies, web beacons, and Similar Technologies to collect information about your use of the Website and the Subscriber Portal.
2. 4.2We do not control third party Cookies. For information about how these third parties use Cookies, please refer to their respective privacy and cookie policies, which are accessible through each provider’s website.

5. MANAGING YOUR COOKIE PREFERENCES

1. 5.1When you first visit the Website, you will be presented with a cookie banner that allows you to accept all Cookies, reject non-essential Cookies, or customise your preferences by Cookie category. You can change your preferences at any time by clicking the Cookie Preferences link in the footer of the Website.
2. 5.2Most web browsers also allow you to control Cookies through their settings. You can typically set your browser to refuse all Cookies, accept only certain Cookies, or notify you when a Cookie is being set. The process varies between browsers - please consult your browser’s help documentation.
3. 5.3Please be aware that if you disable or delete Cookies, some features of the Website and the Subscriber Portal may not function correctly, including signing in, using single sign-on, and accessing your account.

6. CHANGES, FORCE MAJEURE AND GENERAL

1. 6.1We may update this Policy from time to time to reflect changes in our practices, the technology we use, legal requirements, or other factors. The updated Policy will be effective when posted on the Website.
2. 6.2We are not liable for any failure or delay in making the Website or the Subscriber Portal available, or for any failure to comply with this Policy, to the extent caused by a Force Majeure Event (as defined below), provided that we use reasonable endeavours to minimise the impact and resume normal service as soon as practicable.
3. 6.3Force Majeure Event means any event or circumstance beyond our reasonable control, including acts of God, flood, earthquake, storm, cyclone or other natural disaster, epidemic, pandemic or public health emergency, war, invasion, acts of terrorism, riot or civil unrest, government action, law, regulation, order or embargo, failure of third party infrastructure (including telecommunications, power networks, or cloud computing services), and cyberattacks, distributed denial of service attacks, or other malicious interference with digital infrastructure.
4. 6.4This Policy is governed by the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.
5. 6.5If any provision of this Policy is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

7. CONTACT US

1. 7.1If you have any questions about this Policy or our use of Cookies, please contact us at support@impressaatelier.com or by writing to Impressa Atelier Pty Ltd, Level 10, 369 Royal Parade, Parkville, VIC 3052 Australia.